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Booking Confirmation : Individual Reservations

All accommodation bookings, whether allocated in a group or made by the individual, must be confirmed upon making the reservation or at least one week prior to check-in.

To confirm a reservation, either a $100 cash deposit or credit card number (including expiry date) is required. Without necessary confirmation, a reservation will not be guaranteed after 5pm on the day of arrival.

Cancellation of a reservation must be notified to the Lakes Resort Hotel no later than 24-hours prior to arrival. If less than 24-hours notice is given, a $100 cancellation fee will apply. In the event of a non-arrival (guest failing to arrive) a non-arrival fee equivalent to one room night will be incurred.

Booking Confirmation : Group Reservations

The Accommodation Booking Form must be complete and signed within fourteen days of a group booking being created. If your Accommodation Booking Form is not complete and signed within this time the group reservation will automatically be cancelled from our reservation system. It should also be noted that a 50% deposit or credit card guarantee is required upon confirmation to secure the group booking (group payment instructions must also be indicated upon confirmation).

An initial review of your group booking will be made 60 days prior to arrival. At the discretion of the Front Office Manager, 25% of any unallocated rooms (ie. rooms without a valid guest name) may be released from your group and made available for resale.

If applicable, a group rooming list detailing all guest names and requests will be required 30 days prior to arrival. At the discretion of the Front Office Manager any unallocated rooms (ie. rooms without a valid guest name) will be released.

A final rooming list will be required 14 days prior to arrival. Any changes to room requirements/requests after this time are not guaranteed, with any cancellations incurring a cancellation fee if the rooms cannot be resold.

An entire group booking may be cancelled 60 days prior to arrival without penalties - after this time cancellation penalties will apply.

Please click here to download our Corporate Group / Event Booking Form or Wedding Reception Group Booking Form.

Check-in Procedures

Upon arrival, all houseguests settling their account using credit facilities will be asked to settle their total accommodation costs (for the duration of their stay) and in addition to this, a $100 credit card pre-authorisation will be held for the room deposit.

Customers settling their account by cash, cheque or EFTPOS facilities will be asked to settle their total accommodation costs (for the duration of their stay) upon check-in, with their initial $100 deposit held as bond. Upon departure, the $100 bond will be reimbursed unless further charges (such as telephones calls, mini-bar, etc) have been incurred.

It should also be noted that houseguests settling their account using cash, cheque or EFTPOS facilities, must produce a current form of photo identification upon arrival.

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