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Frequently Asked Questions

What is included in the room hire charge?
The room hire charge includes conference pads, conference pens and refreshing mints for all delegates. The room hire charge also includes iced water (which will be refreshed throughout the day) and three complimentary ‘non electrical’ pieces of equipment in each function room (eg. stage, overhead screen, whiteboard, etc).

Do all function rooms have views of the lake?
The only rooms that offer lakefront views are the Lakeside Room, Southbank Room, Northbank Room when combined with the Annex.

How can I make a booking?
To ensure your preferred function room is available we suggest that you make a tentative booking with our Events Department until can send through the completed General Booking Form.

When I make a tentative booking, how long will it be kept for me?
Tentative bookings are held for a maximum of seven days. If a General Booking Form is not completed / returned to the Events Department within this time the tentative booking will automatically be cancelled.

How do I confirm a tentative booking?
A tentative booking can be confirmed by returning a signed General Booking Form with a deposit (the deposit is equivalent to the applicable room hire charge).

What if I need to cancel my booking?
Confirmed bookings cancelled within fifteen days of the event will lose their full deposit, with cancellations less than seven days prior to the event losing their full payment.

How close to the event date do I need all details finalised?
To allow our team to offer the best service possible, we ask that you start discussing arrangements with our Events Department at least six weeks prior to the event. If you have not contacted our Events Department by this time one of our friendly staff will contact you.

What details do I need to supply?
Setup details, equipment requirements and catering need to be finalised at least three weeks prior to the event with final numbers confirmed at least one week prior to the event (if not confirmed prior to this date).

What if I need accommodation?
If accommodation is required we suggest that you contact our friendly 24-hour receptionist on (08) 8356 4444 or reception@lakesresorthotel.com.au for current rates and availability (you can also refer to the Accommodation Rates page in our function package).

When you are ready to make a booking we suggest that you contact our Events Department who will forward the necessary paperwork to confirm these requirements. Alternatively, accommodation can be booked with our friendly 24-hour receptionist or our Front Office Manager, Crystal Harris.

How close to the event can I alter numbers?
Final numbers are required seven days prior to your event. If you would like to extend this deadline please contact our Events Department as soon as possible on (08) 8356 4444 during business hours.

If I need assistance during the event, who do I speak to?
One of our experienced Function Supervisors will be with you from start to finish to ensure your event is a success. Our Function Supervisor will greet you as you arrive to discuss the days proceedings and any procedures which may apply to your event (such as fire evacuations, amenities, etc).

Can I provide my own catering?
No, all food and/or beverages must be supplied by the Lakes Resort Hotel unless prior authorisation has been sought (celebration cakes are excluded from this ruling).

When do I have to finalise my account?
Unless you have an existing account with the Lakes Resort Hotel, full payment is required on the day of the event (prior to departure). Your account can be settled with our friendly 24-hour receptionist or your Function Supervisor.

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